Customer Support

Tomlynn customer care

How can we help?

Get help with orders, delivery, payments, returns, refunds, and your customer account.

Live Chat

Chat with our ecommerce support team on WhatsApp.

+919846335863
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Monday-Friday: 9am-6pm
Saturday: 10am-4pm
Sunday: Closed

+919846335863
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Ecommerce FAQs

Frequently asked questions

How do I track my order?

Sign in and open My Orders to see the latest order status, payment information, and invoice for each purchase.

Can I change my delivery address?

You can manage saved addresses before checkout. If an order is already placed, contact support immediately with the order number; changes depend on whether dispatch has started.

Which payment methods can I use?

We currently accept secure online payment through Razorpay and cash on delivery.

How do returns, replacements, and refunds work?

Open the Return Policy to check eligibility, then use My Orders or contact support with your order number. Approved refunds are processed after the returned item is received and inspected.

What should I do if payment fails but money is deducted?

Do not repeat the payment immediately. Check My Orders and your bank status first, then contact support with the order number and payment reference if the amount is not reversed.

Why must I verify my email address?

Email verification protects your account and ensures order confirmations, invoices, password resets, and status updates reach the correct address.